Politique de remboursement

Last updated: 3 October 2026

This policy supplements Laydown's Terms and Conditions of Sale. It applies to consumers who place an order on laydownwatches.com.

1. Right of withdrawal

The customer has fourteen (14) calendar days from the date on which the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product to notify Laydown of the decision to withdraw, without having to provide a reason.

For an order delivered in several parcels or consisting of several products delivered separately, the period begins upon receipt of the last product or batch concerned.

The request must be submitted before the period expires:

by email to contact@laydownwatches.com, using the standard form at the end of this page or any other clear statement; or
by post to Laydown, 6 rue d'Armaillé, 75017 Paris, France.

Laydown will acknowledge an email request by email. The standard form is optional; a clear statement is sufficient.

Merely refusing the parcel or returning it without first making a declaration is not sufficient to validly exercise the right of withdrawal.

2. Returning the product following withdrawal

After giving notice, the customer has fourteen (14) calendar days to return the product to:

Laydown — Returns Department
6 rue d'Armaillé
75017 Paris
France

Please contact Laydown before sending the parcel so that we can provide practical return instructions. This request does not extend or suspend the fourteen-day return period. Send the parcel to the Paris return address above, not to a supplier or an address shown on the original packaging.

For a change of mind, the direct return costs are borne by the customer. The customer must arrange and pay for the return postage; Laydown does not provide a prepaid return label. Tracked shipping and, where justified by the value, insured shipping are strongly recommended. The customer bears the return risk until Laydown receives the parcel.

3. Condition of returned products

The customer may handle and try the product only to the extent necessary to establish its nature, characteristics and proper functioning, as the customer could reasonably do in a physical shop.

As far as possible, the product must be returned with its accessories, box, protective materials, documents and any bracelet links. The customer may be held liable for any diminished value resulting from handling beyond what is necessary for this examination. Any deduction will be objective, substantiated and proportionate. Opening the packaging or reasonably trying on the product does not, in itself, result in the loss of the right of withdrawal.

4. Refunds

Where the right of withdrawal is validly exercised, Laydown will refund the sums due using the payment method used for the order, unless the customer expressly agrees to another method that does not incur any fees.

Where the withdrawal covers the entire order, the refund includes the product price and the original standard delivery charge. Any supplement paid for a faster method than the least expensive standard delivery offered will not be refunded beyond the cost of that standard delivery.

Laydown will refund without undue delay and no later than fourteen days after being informed of the withdrawal. For goods, Laydown may defer the refund until it receives the goods or evidence that they have been sent, whichever occurs first.

Bank processing times before the credit appears in the customer's account are outside Laydown's control.

5. Defective, non-conforming or incorrectly supplied product

If a product is defective, does not conform to the order or was supplied in error, the customer must contact contact@laydownwatches.com, state the order number and, where useful for diagnosis, attach photographs or a short video.

This request for supporting material does not restrict the statutory guarantees. Where a return is required for a defect, lack of conformity or Laydown's error, Laydown will provide instructions and bear the return costs. The remedies provided by the statutory guarantees — repair, replacement, price reduction or termination of the sale — apply in accordance with the law. The separate two-year Laydown Care commercial warranty offers replacement for covered manufacturing and material defects; it does not limit statutory rights. See the warranty conditions.

6. Lost or damaged parcels and parcels marked as delivered

The customer is invited to inspect the parcel upon delivery and promptly report any issue to Laydown. This practical request does not reduce the customer's statutory rights.

For a lost or seriously damaged parcel, or one marked as delivered but not received, the customer should contact contact@laydownwatches.com with the order number and any useful evidence. Laydown will open an investigation with the carrier or logistics partner. If the loss or damage is confirmed, Laydown will offer, free of charge, a replacement or a full refund, as applicable to the circumstances.

The risk of loss or damage remains with Laydown until the customer, or a third party designated by the customer, takes physical possession of the product, unless the customer independently selected a carrier that Laydown did not offer.

7. Exchanges and store credit

Subject to availability, the customer may request an exchange or store credit instead of a refund. Store credit will never be imposed where the customer is legally entitled to a refund. Any price difference will either be refunded or must be paid before the replacement is dispatched.

8. Gift cards

Laydown gift cards are valid for twelve (12) months from the date of issue. They cannot be exchanged for cash, subject to the consumer's statutory rights.

If a purchase paid for with a gift card is refunded, the corresponding amount will be credited back to a gift card. Where a gift card itself is subject to a valid statutory withdrawal, it must be unused. Any amount already redeemed may be deducted from the refund to the extent permitted by law.