Frequently asked questions
How do I track my order?
Select Order Number above, then enter your order number and the email address or phone number used at checkout. You can also select Tracking Number and enter the tracking number from your shipping email.
Where can I find my order number or tracking link?
Your order number is in your order confirmation email. We will email your tracking number or link when it becomes available. Check your spam or junk folder if you cannot find these emails.
Why is my tracking number not showing any updates?
Tracking may take 48 to 72 hours to update after the dispatch notification. If tracking has not updated within 72 hours of dispatch, contact our support team with your order number and tracking details.
What if my order cannot be found?
Check that your order number and email address or phone number match your order confirmation. If you are searching by tracking number, use the number from your shipping email. If the order still cannot be found, contact us with your order number.
How long will delivery take?
Order preparation takes 48 hours (2 business days) before dispatch. Delivery then depends on your destination and selected shipping service. Standard tracked shipping is free; Express is optional and paid. The Shipping Policy lists the complete delivery estimates, including preparation, and explains the business-day calendar. Customs checks, public holidays or carrier disruptions may extend estimates. See our Shipping Policy for delivery information.
Why has the carrier name changed?
The final-mile carrier may appear once your parcel reaches the destination country. Check the latest tracking information for the carrier handling local delivery.
What should I do if my parcel is late, damaged or missing?
If the delivery estimate has passed, or tracking says delivered but your parcel has not arrived, contact our support team with your order number and tracking details. If the parcel is damaged, include photos of the packaging, shipping label and watch where possible. We will investigate with the carrier or logistics partner and arrange an appropriate replacement or refund if loss or damage is confirmed.
Where can I get more help with my order?
Visit our main FAQ for questions about orders, returns and warranties. For help with a specific order, use our Contact page or email contact@laydownwatches.com. Include your order number and tracking details if available.