Laydown Care
A two-year commercial warranty with replacement for covered manufacturing and material defects.
Laydown Care is included at no extra cost with new watches purchased from laydownwatches.com where this warranty is offered at the time of purchase. It applies for two years from delivery, in the original delivery country.
What is covered?
Manufacturing and material defects affecting the watch, including its movement or electronic module, display, controls, case, crystal, bracelet and clasp, identified during the warranty period under normal use.
What is excluded?
- Normal wear, scratches and cosmetic ageing.
- Normal battery depletion.
- Loss and theft.
- Damage caused by accidents, impacts, misuse or exposure to water beyond the limits stated when you purchased the watch.
- Damage caused by modifications or work carried out by a third party.
These exclusions apply only to Laydown Care and do not restrict your statutory rights.
Replacement
After reviewing your claim and confirming a covered defect, LAYDOWN replaces your watch with a new watch of the same model and colour, subject to availability. If that reference is unavailable, a watch with equivalent characteristics may be offered with your agreement.
The replacement, its delivery and any return requested by LAYDOWN are free of charge. Laydown Care does not provide a repair service. If replacement is unavailable or you do not accept an alternative, your legal remedies remain available, including a refund where the legal conditions are met.
Make a claim
Email contact@laydownwatches.com with your order number or other proof of purchase and a description of the defect. We may request photos to help assess the problem. We will explain the next steps and provide return instructions if needed.
Remaining cover and statutory rights
A replacement under Laydown Care retains the remaining commercial warranty period, subject to statutory suspensions and extensions. If the watch is gifted or resold between consumers, the existing rights transfer with it for the remaining period.
Laydown Care is additional to the statutory guarantee of conformity and the guarantee against hidden defects. Replacement as the commercial remedy does not remove other remedies available by law. Any more protective mandatory consumer rights applicable to your purchase remain unaffected.
Guarantor and contact
LAYDOWN, trading name of Léandre LUZURIER EI.
6 rue d'Armaillé, 75017 Paris, France.
contact@laydownwatches.com — +33 7 58 34 89 61.
See also our Terms and Conditions of Sale. For a change-of-mind return, see the Return and Refund Policy.
Your statutory guarantees
The consumer has two years from delivery of the goods to obtain implementation of the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, not when it appeared.
Where the sale provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that content or service throughout the agreed supply period. During that period, the consumer only has to establish the existence of the lack of conformity affecting the content or service, not when it appeared.
The statutory guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory guarantee of conformity entitles the consumer to repair or replacement within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer requests repair but the seller imposes replacement, the statutory guarantee of conformity is renewed for two years from the replacement date.
The consumer may obtain a reduction in the purchase price while keeping the goods, or end the contract and obtain a full refund against return of the goods, if:
- The professional refuses to repair or replace the goods;
- Repair or replacement takes place after thirty days;
- Repair or replacement causes major inconvenience, particularly where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or of installing repaired or replacement goods;
- The lack of conformity persists despite the seller's unsuccessful attempt to restore conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is serious enough to justify an immediate reduction or termination. The consumer does not then have to request repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee until the restored goods are delivered.
These rights result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs implementation of the statutory guarantee of conformity in bad faith may incur a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or a full refund against return of the goods.