Shipping policy
Last updated: 10 October 2026
1. Where we deliver
LAYDOWN delivers to the destinations listed below where a shipping option is available for the address entered at checkout. The country selector alone does not guarantee delivery to every address.
2. Dispatch and delivery
LAYDOWN is a French brand. Orders may be prepared and dispatched from a supplier's logistics centre outside France. LAYDOWN remains your seller and point of contact for delivery, returns and guarantees.
Dispatch is when the parcel is handed to the carrier. Delivery is when it reaches your address. The transit period begins at dispatch. Order preparation takes 48 hours (2 business days) before dispatch. The complete delivery estimates below include preparation plus transit. Business days are Monday to Friday, excluding public holidays. Orders placed after 12 noon (Paris time), at weekends or on public holidays enter preparation on the next business day. Public holidays at the destination, customs checks or carrier disruption may extend the estimate.
3. Shipping methods, complete delivery estimates and charges
Standard tracked shipping is free on all orders. Express shipping is optional and paid on all orders. The base Express charge is €7.99. Shopify converts the charge for each checkout currency; exchange rates and rounding may change the local amount. The final local charge is displayed at checkout before you pay.
All delivery estimates below include the 48-hour preparation period (2 business days) and transit. They are counted from the start of preparation. Transit starts when the parcel is handed to the carrier. Business days are Monday to Friday, excluding public holidays. Orders placed after 12 noon (Paris time), at weekends or on public holidays enter preparation on the next business day. Public holidays at the destination, customs checks or carrier disruption may extend the estimate.
| Destination and currency | Standard delivery (free on all orders) |
Express delivery | Express charge |
|---|---|---|---|
| France (EUR) | 9–11 business days | 7–9 business days | €7.99 |
| Belgium, Luxembourg (EUR) | 7–10 business days | 5–8 business days | €7.99 |
| Germany, Austria, Spain, Italy, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Netherlands, Portugal, Slovakia, Slovenia (EUR) | 8–11 business days | 6–9 business days | €7.99 |
| Czechia (CZK) | 8–11 business days | 6–9 business days | 199 Kč |
| Denmark (DKK) | 8–11 business days | 6–9 business days | 61 kr |
| Hungary (HUF) | 8–11 business days | 6–9 business days | 3,000 Ft |
| Poland (PLN) | 8–11 business days | 6–9 business days | 36 zł |
| Romania (RON) | 8–11 business days | 6–9 business days | 43 lei |
| Sweden (SEK) | 8–11 business days | 6–9 business days | 92 kr |
| United Kingdom (GBP) | 9–12 business days | 7–10 business days | £7.00 |
| Switzerland (CHF) | 9–12 business days | 7–10 business days | CHF 8.00 |
| United States (USD) | 9–12 business days | 7–10 business days | $10.00 |
| Canada (CAD) | 9–12 business days | 7–10 business days | C$14.00 |
| Australia (AUD) | 10–13 business days | 8–11 business days | A$14.00 |
| New Zealand (NZD) | 10–13 business days | 8–11 business days | NZ$17.00 |
| Singapore (SGD) | 8–11 business days | 6–9 business days | S$12.00 |
| Hong Kong (HKD) | 7–9 business days | 6–8 business days | HK$74.00 |
| Japan (JPY) | 8–11 business days | 6–9 business days | ¥1,500 |
| South Korea (KRW) | 8–11 business days | 6–9 business days | ₩13,000 |
| United Arab Emirates (AED) | 9–12 business days | 7–10 business days | AED 35.00 |
| Kuwait (EUR) | 9–12 business days | 7–10 business days | €7.99 |
| Qatar (QAR) | 9–12 business days | 7–10 business days | QAR 35.00 |
| Saudi Arabia (SAR) | 9–12 business days | 7–10 business days | SAR 36.00 |
Choose free standard tracked shipping or the optional paid Express service at checkout, regardless of the order value. Both services include the same 48-hour preparation period (2 business days) before dispatch. Destination transit times are the complete delivery estimates above minus the 2 business days of preparation.
4. Carriers and tracking
The carrier depends on the destination, logistics centre and shipping method. It may be a postal operator, an express carrier or a partner in the supplier's logistics network. The final-mile carrier may be identified after the parcel reaches the destination country.
A tracking number is available for every order as soon as it is dispatched. Tracking updates can take time to appear after the dispatch notification.
5. Address and order changes
Please provide a complete and accurate delivery address, a name accessible at the delivery point and the contact details required by the carrier. Send any request to amend or cancel an order promptly to contact@laydownwatches.com.
LAYDOWN will use its best efforts if the order has not entered processing. An amendment or cancellation cannot be guaranteed after that stage. Where an incorrect address is attributable to the customer, the reasonable cost of reshipping may be charged after the customer has been informed.
6. Import taxes and duties
Prices and taxes collected at checkout are shown before you confirm your order. For international delivery, customs duties, import taxes or presentation fees may be charged by the authorities or carrier when those amounts were not collected at checkout. In that case, they are payable by the recipient unless checkout expressly states otherwise.
LAYDOWN does not control amounts determined by local authorities. Customers can contact the customs authority in their country before ordering. LAYDOWN will not add an unannounced charge of its own after the order.
7. Delays
Peak periods, customs inspections, weather events, carrier disruption or circumstances outside LAYDOWN's control may affect estimates. If we become aware of a delay, we will inform you and explain the rights that apply when an agreed delivery date or timeframe is not met.
An estimated delivery time does not remove the consumer's right to require delivery within a reasonable additional period and, where the law permits, to terminate the contract.
8. Lost or damaged parcels
For assistance, contact contact@laydownwatches.com with your order number and relevant information. Replacement and refund procedures are set out in the Return and Refund Policy.